PRIVACY POLICY

Effective Date: May 24, 2025

1. Introduction

1.1. Website Owner: This Privacy Policy applies to the website operated by Resolvr, Inc. ("Resolvr", "we", "us", or "our"), a company incorporated in Delaware and subject to all applicable Delaware privacy laws.

1.2. Website Purpose: Resolvr's website is primarily used for marketing and informational purposes related to our Software as a Service (SaaS) products and services.

1.3. Scope of Policy: This Privacy Policy describes how we collect, use, disclose, and protect personal information from users of our website. It outlines your rights and choices regarding your personal information and how you can exercise those rights.

2. Information We Collect

  • a) IP address and geolocation data
  • b) Device information (e.g., device type, operating system, browser type)
  • c) Pages visited and time spent on each page
  • d) Links clicked and actions taken on our website
  • e) Referring websites or sources
  • f) Browser and device settings, such as language preferences
  • g) Unique identifiers associated with your device or browser

2.1. Communications: Any information you provide to us through customer service inquiries, feedback forms, or other communications, including the content of your messages and any attachments.

2.2. Collection Methods: We collect personal information through the following methods:

2.2.1. Direct Collection: Information you voluntarily provide when interacting with our website, such as filling out contact forms or subscribing to newsletters.

2.2.2. Automatic Collection: Information collected automatically through cookies, web beacons, and similar technologies when you use our website.

2.2.3. Third-Party Sources: Information we may receive from third-party sources, such as social media platforms or business partners, in accordance with their respective privacy policies and your privacy settings on those services.

3. Use of Collected Information

3.1 Uses.

  • a) Provide, maintain, and improve our website and SaaS products
  • b) Respond to your inquiries, requests, and support needs
  • c) Customize and personalize your experience on our website
  • d) Analyze usage patterns and trends to enhance user experience and website functionality

3.2. Marketing and Promotions: We may use your contact information to:

  • a) Send you updates, newsletters, and other marketing communications about our SaaS products and services
  • b) Conduct surveys and collect feedback about our products and services
  • c) Provide targeted advertisements based on your interests and interactions with our website

You have the right to opt-out of receiving such communications at any time, as detailed in Section 6.2.

3.3. Internal Business Operations: We may use your personal information for internal business purposes, such as:

  • a) Data analysis and market research
  • b) Auditing and compliance with legal obligations
  • c) Fraud prevention and security enhancement
  • d) Product development and improvement
  • e) Performance monitoring and trend analysis

4. Disclosure of Information

4.1 Partners We May Share Information with:

  • a) Our affiliates and subsidiaries for the purposes outlined in this Privacy Policy
  • b) Trusted third-party service providers who assist us in operating our website, delivering our SaaS products and services, and conducting our business (e.g., hosting providers, analytics services, customer support platforms)

4.2. Legal and Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, including:

  • a) Responding to subpoenas, court orders, or other legal requests from government agencies or law enforcement authorities
  • b) Complying with regulatory investigations or audits
  • c) Protecting the rights, property, or safety of Resolvr, our users, or the public
  • d) Enforcing our terms of service or other agreements
  • e) Defending against legal claims or liability

4.3. Business Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to the new entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Security and Retention

5.1 How We Secure Your Information

  • a) Encryption of data in transit and at rest using industry-standard protocols
  • b) Access controls and authentication mechanisms to ensure only authorized personnel can access personal information
  • c) Regular security assessments and penetration testing
  • d) Employee training on data protection and security best practices
  • e) Physical security measures to protect our servers and facilities

5.2. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. We determine appropriate retention periods based on the following criteria:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the personal data and whether we can achieve those purposes through other means
  • Applicable legal, regulatory, tax, accounting, or other requirements

6. Your Rights and Choices

6.1 Your Rights Include

  • a) Logging into your account (if applicable) and updating your information directly
  • b) Contacting us using the information provided in Section 8

6.2. Opt-Out: You may opt-out of receiving marketing communications from us at any time by:

  • a) Clicking the "unsubscribe" link in any marketing email we send
  • b) Adjusting your communication preferences in your account settings (if applicable)
  • c) Contacting us using the information provided in Section 8

6.3. Deletion: You may request the deletion of your personal information, subject to certain exceptions and limitations. To request deletion of your personal information:

  • a) Contact us using the information provided in Section 8
  • b) Verify your identity as the owner of the personal information
  • c) Specify the personal information you want to be deleted

We will process your request within 90 days, unless a longer period is required by law. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information
  • Provide a good or service that you requested
  • Comply with a legal obligation
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities

6.4. Data Portability: Where applicable by law, you may request a copy of your personal information in a structured, commonly used, and machine-readable format. To exercise this right, please contact us using the information provided in Section 8.

7. Changes to the Privacy Policy

7.1 How We May Change this Policy

  • a) Posting the updated policy on our website with a new "Effective Date"
  • b) Sending an email to the address associated with your account (if applicable)
  • c) Displaying a prominent notice on our website for a reasonable period before the changes take effect

7.2. Review: We encourage you to review this Privacy Policy periodically to stay informed about our collection, use, and disclosure of your personal information.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Resolvr, Inc.

Attn: Privacy Officer

Email: info@resolvr.io

Last updated: May 24, 2025